Stock Code: 002813
TEL:400-882-1826   |   CH    /    EN

There are no stations for the radio.

The signal is bad or there is interference.-----------Move from those areas.

The antenna of radio is not installed well.-----------Re-plug the radio antenna.

The hardware of circuit is defective.-----------For this issue, it needs the professional person to check the circuit.

The map is unable to run.

The navigation path is wrong. -----------Reset up the path (Menu-Options-System-Navigator Path).

The files of map are damaged.-----------Re-copy the map files.

The SD card is defective.-----------Replace another SD card with map.

The BT call doesn't work.

The matching goes wrong.-----------Rematch.

The microphone is defective.-----------Replace the microphone.

The software is missing.-----------Update the device. 

The MP3/MP4 is unable to play.

The format of the files is not supported.-----------Replace with the supported one.

The software is missing.-----------Update the device.

There is no video for the back camera.

There is no 12 voltage of the Reverse cable.-----------Reconnect the "Reverse"cable and measure the voltage. 

The camera is defective.-----------Replace the camera.

The SD card cannot be loading.

The SD card is defective-----------Replace the SD card.

The SD slot is defective-----------Let professional person replace the SD card slot.

The cable connected with SD card is loosen.-----------For this issue, let professional person to re-fasten.

The hardware circuit is defective.-----------For this issue, let professional person to check the circuit.

The disk cannot be read.

There is dust on the laser head or the laser head is defective.-----------Clean the laser head or replace it.

Please check the disk is defective or not.-----------Change another disk and check. 

The hardware circuit is defective.-----------For this issue, let professional person to check the circuit.

The touch screen doesn't work properly.

There are something on the face of touch screen or the protective film is sticking so fasten---------Please tear off the protective film, remove the foreign substance, then enter the calibration interface to calibrate.

The touch screen is defective.-----------Replace the touch screen.

The hardware circuit is defective.-----------For this issue, let professional person to check the circuit.


The color and brightness of the display is unnormal.

The setting of OSD is not adjusted well.-----------You can adjust the OSD setting to appropriate options.

No signal of GPS.

There is no 3.3V output from the GPS plug.-----------Replace the GPS module.

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